Frequently Asked Questions (FAQ)
General Questions:What do you sell?
- We sell a variety of bakery products such as bread, cakes, mooncakes, and pastries. We also sell a variety of beverages that range from coffee, tea. Please stay tuned as we begin to update our website as well as our menu online. Products may vary slightly from store to store. You can contact any of our eleven locations here for more details.
- The best way to reach our Marketing Department is at email@example.com
- Cash, Visa, MasterCard
- Yes, we are currently hiring. Please see our Hiring page for more details. TBA
- You can contact our office at firstname.lastname@example.org or call us at 1(415) 468-3800.
- Our specials vary on a week by week basis. Please visit our promotion page for more details.
- Yes, Please contact us at email@example.com for more details and a three day minimum notice before you place an order with us. Thank you
- We currently sell gift certificates at any of our 11 locations.
- Please contact our 11 locations directly or contact firstname.lastname@example.org (*booklet instore to see pricing and options)
- All allergen information can be found on our individual products or on each listed product on our website
- We have 11 locations across the Bay Area, more information can be found here.
- Please contact email@example.com for wholesale inquiries
Online OrderingI did not received my confirmation online for my order
- Please contact us with your name order, and order number at firstname.lastname@example.org
- Orders can be tracked with the tracking number provided by UPS in your second email confirming that your order has been shipped.
- We only deliver within the USA with Alaska and Hawaii shipping cost varying on location
- Our order cutoff time is 4:00pm on Friday for possible same week shipment as UPS does not pick up on Saturday or Sunday. Our orders are first come first serve and at our peak season it may take 3-5 days for us to process and package your orders.
- Changes can only be made if order is still being processed, please contact us at email@example.com or call us at 1(415) 468-3800 with any changes regarding your order.
- Please provide the cashier your name and the order number during the pickup day/time.
ShippingDo you ship to PO boxes?
- Unfortunately, we are unable to ship to PO boxes.
- Unfortunately we are unable to ship internationally unless it is a wholesale purchase. Please contact us at firstname.lastname@example.org for more details.
- Generally, we offer free shipping depending on our promotions we have each week. Please see our promotion page here for more details