Frequently Asked Questions (FAQ)


General Questions:

What do you sell?
  • We sell a variety of bakery products such as bread, cakes, mooncakes, and pastries. We also sell a variety of beverages that range from coffee, tea. Please stay tuned as we begin to update our website as well as our menu online. Products may vary slightly from store to store. You can contact any of our eleven locations here for more details. 
What is the best way to reach out to your Marketing Department?
  • The best way to reach our Marketing Department is at marketing@shengkee.com
What forms of payments do you accept?
  • Cash, Visa, MasterCard
Are you currently hiring? 
  • Yes, we are currently hiring. Please see our Hiring page for more details. TBA
How can I contact the office? 
Do you currently have any specials going on?
  • Our specials vary on a week by week basis. Please visit our promotion page for more details.
Do you cater? 
  • Yes, Please contact us at contact@shengkee.com for more details and a three day minimum notice before you place an order with us. Thank you
Do you sell gift certificates?
  • We currently sell gift certificates at any of our 11 locations.
I want to order a special cake/wedding cake
  • Please contact our 11 locations directly or contact sales@shengkee.com  (*booklet instore to see pricing and options)
Where can I find allergen information?
  • All allergen information can be found on our individual products or on each listed product on our website 
How can I find a Sheng Kee location near me?
  • We have 11 locations across the Bay Area, more information can be found here. 
Does Sheng Kee sell in bulk or wholesale?
  • Please contact contact@shengkee.com for wholesale inquiries



Online Ordering

I did not received my confirmation online for my order
How can I track my order?
  • Orders can be tracked with the tracking number provided by UPS in your second email confirming that your order has been shipped. 
Where do you deliver?
  • We only deliver within the USA with Alaska and Hawaii shipping cost varying on location
When will my order be shipped?
  • Our order cutoff time is 4:00pm on Friday for possible same week shipment as UPS does not pick up on Saturday or Sunday. Our orders are first come first serve and at our peak season it may take 3-5 days for us to process and package your orders.
I need to change my order
  • Changes can only be made if order is still being processed, please contact us at contact@shengkee.com or call us at 1(415) 468-3800 with any changes regarding your order.
How do I pick up my cake?
  • Please provide the cashier your name and the order number during the pickup day/time. 

 

 

Shipping

Do you ship to PO boxes?
  • Unfortunately, we are unable to ship to PO boxes.
Can I order a gift to be shipped internationally? 
  • Unfortunately we are unable to ship internationally unless it is a wholesale purchase. Please contact us at contact@shengkee.com for more details.
Do you offer free shipping? 
  • Generally, we offer free shipping depending on our promotions we have each week. Please see our promotion page here for more details